Other errors are fairly descriptive, and a quick Google search will often reveal solutions. some extent) and am pretty sure the passwd and group file is where my problem lies. A common one is "530 Login Incorrect" - this suggests that your username or password are incorrect. Common ones include SFTP (which should be off), and Passive/Active transfers (which should be set to Passive).Īdditionally, check your firewall (Norton, ZoneAlarm, AVG Internet Security, etc) - try switching it off and attempting to connect - if it works then the issue lies with your firewall and not with our services.įinally, take a look at any errors that you see when connecting. Maybe during the last session, youve changed the settings for the sake of interest, which eventually results incorrect login 530. Password:- your Control Panel password for that domain.ĭepending on your FTP client's settings, you may have more options. This fixes the Critical error: could not connect to. Also, provide the Host details and Port number as 22.
Finally, choose Logon Type as Normal and provide a valid username and Password. In the Site Manager, go in the General tab and select SFTP in Protocol.
These can be found in your Control Panel, but are typically:-įor dedicated and semidedicated hosting accounts check your hosting welcome email for the username and password as the may differ from the standard account details Then go to File and click the Site Manager option. Some FTP clients make it very difficult to find the settings that you need to change. All accounts are locked by default for security reasons.įirstly, ensure that you are using a good FTP client - we recommend FileZilla, CuteFTP or SmartFTP. Your FTP account may be locked, for more information, consult the article on FTP locking.
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